In February I purchased a Samsung Galaxy E book 360 convertible laptop computer from Currys and paid £1,279.
After a few months, whereas sitting on a desk in a single day, it developed two hairline cracks throughout the display. This gadget has by no means been dropped or broken by me.
Bemused as to how this might occur, I started looking on-line, solely to find that lots of of others have apparently reported the identical expertise.
There are boards on the Samsung web site with post after post about people’s screens cracking entirely on their own.
There are individuals who have purchased two units and it has occurred to each, in addition to those that have had their laptop computer repaired or changed just for it to occur once more.
I took the matter up with Currys and Samsung and each have refused to assist me. Currys’ complaints workforce retains telling me this should be unintentional harm and due to this fact I have to pay.
A member of Samsung’s help workers instructed me that “you’ll be able to’t imagine all the things you learn on the web” when referencing the entire posts on the corporate’s personal discussion board.
I imagine these laptops have a severe design fault, and I desire a refund.
JB, by e mail
Having checked out this, it’s arduous to not conclude that there’s a drawback with the Galaxy 360. There are an terrible lot of individuals complaining about the very same subject.
On that foundation, I requested Currys to take a re-assessment into your case and it has now accomplished an about-turn.
It tells me: “We have been sorry to listen to of the irritating scenario JB confronted together with his pill, and are happy to share that the case has been resolved, with our buyer receiving a full refund in addition to a goodwill gesture totalling £100.
“We’re additionally feeding again internally to our groups to make sure they’re nicely briefed, and this case doesn’t recur.”
I additionally requested Samsung about your letter – and it didn’t actually reply to the allegation that its laptop computer isn’t all it’s cracked as much as be.
It says: “At Samsung we stand by the standard of units and take buyer considerations very critically. We’ve got investigated JB’s declare and are sorry to listen to about his adverse expertise, however are happy that this has been delivered to a passable conclusion.”
Will that give others the arrogance to purchase this product? I’m not certain it should.
Others take word.
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